We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




booking *** *** *** canceled by the guest but I did not agree to a refund, will I receive a payment for this booking ??

2 Replies





Welcome to the Partner Only  Forum, addressing only us not BdC support team.


Posting something like this will not result in any action at all.


Reminder do not reply to your own topic first.

It is moved from unanswered list, and reduces chance of someone seeing it.


Phone BdC Support to determine, as you have not shared the booking details, without personal info, so we cant determine anything.


Check the reservation details page for value to see if their is on on it.





Kind Regards,

Be Safe, Be Well


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25 days ago