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BOOKING CHARGES MORE THAN TWO GUESTS
Hello, my name is Maria and I am a new host. In my settings, I had selected every guest after the two guests to be charged extra. However, I had a booking earlier today for 4 persons (2 parents, 2 children) and there was no extra payment for the additional two guests (children).
Can you explain me why did that happen? How can we fix it?
thank you in advance,
Maria
You have posted this on the partner forum so we cannot see your setup to be able to look at this for you. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us