2

booking late in the day

People booking very late in the day 4.30 pm, and arriving that night, No ETA, no phone calls, arriving long after office closed  and the number provided is not connected

Then talk in their language in front of your

Can we have booking.com.  have guest provide a local mobile number 

As they might be broken down on side of road, and we may able to assist as some time i do

    

4 Replies
36 Views

5
Veronika Group

You can set multiple phone numbers as points of contact that show up on the guest's reservation. Make sure to always include at least one phone number that is reachable 24/7 or at least within the check-in hours that you set in the policies of your property.

2 years ago
2
Reception

They have multiple phone numbers as points of contact that show up on the guest's reservation still no phone calls yet they expect you to up very late at night after 15 hours of working

2 years ago
5
Veronika Group

If you do not operate a 24-hour reception, you just need to be available to your guests during the reception working hours.

2 years ago
2
Reception

were always available during reception hours, they need to lean to read and have common sense

2 years ago