Booking.com will not deal with arrogant, abusive, obnoxious, demanding guests and if you phone them, they are disinterested in accommodation owners.
My husband has a successful business and our vehicles have signage so once guests arrive, they know who he is and what he does. Often guests score us badly for no reason but Booking.com will not take the reviews down.
I know that Booking.com does not check that accommodation owner's reviews are legitimate and that family and friends are often used in our town to increase review scores. Only seen one Booking.com staff member since opening to check authenticity of property and no further contact which is poor customer support.
If you have a problem, Booking.com ignores the issue and just collects the commissions. Everything is about the guests and nothing for the accommodation owners although they are ones paying the commissions.
Time for Booking.com to review guests and stop bad behaviour from occurring against accommodation owners throughout the world.