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Calendar shows booked at some dates whereas I have no bookings

Good morning,


I'm new to booking, registered only 3 days ago.
I have a confirmed booking which is great.
But booking (on internet) shows my flat booked for other days, whereas I have no clients who booked.
I tried to check on my calendar, those days show "available", but on booking.com, they show as "not available".
If I try to select them again on my calendar and put them available, I can not.
In my box mail, I have no information of any booking for those days.

I don't know what to do. Thank you for your tips and time. Best regards. Christine


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Marzena Lasocka Gios 1 year ago

Good morning Christine, 

I hope you are doing well.

Please check out this article in our Partner Hub about setting out the minimum and maximum lenght of stay restriction. 

If any trouble, please contat our Support Team as well.

I hope this will be helpful to you! Will you let me know if I can help further? Thank you!

Best regards

Marzena - Booking.com

 

 

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Olivarès Christine 1 year ago

Thank you very much Marzena for your time and answer.

Sorry I don t understand well. I did put a minimum of stay, 4 days, but not a maximum.

Do those durations of stay have something to do with the problem I have? That some days look booked on booking internet page, whereas I have no bookings?

 

Thank you, Christine

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Marzena Lasocka Gios 1 year ago

Hello Christine, 

Thank you for your reply.

The guest will be able to make a reservation for your property if selects 4 days minimum stay. If the guest selects less than 4 days, for example 3 days, the website will show your property as not available for the booking. 

Best regards

Marzena 

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Olivarès Christine 1 year ago

Oh, really? So how do I do to change the info on booking internet when 3 days are blocked? I need to actualise each time the calendar?

Those 3 days blocked to not show on the calendar.

Thank you again!, Christine

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Marzena Lasocka Gios 1 year ago

Dear Christine, 

Please check out how to remove the minimum stay reading the article in the Partner Hub or you can call our Support as well for the assistance. 

Best regards

Marzena 

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Olivarès Christine 1 year ago

Well, I do not want to remove the minimum stays as I do not want to book for 1 or 2 days.

All this is not so clear but I guess I ll find more and more info when I get used to this platform.

Thank you again very much for your time.

Best regards, Christine