Can / should I ask a guest to remove their booking? BRAND NEW MEMBER
I've just made my establishment live in a coastal town that is very popular through summer. Essentially, summer accommodation is very hard to find and many establishments boost their prices by a large amount. The town swells 10x it's usual population so you can understand why.
My establishment hasn't been live for a day. I haven't figured it all out yet and thought I'd keep going with the listing tomorrow, however, I've just seen someone has booked out some of our accommodation through the Christmas break.
I do not have many rooms in my establishment, and they have rented the best rooms throughout this period, which I realise now was a mistake. We usually would bump up the prices for certain rooms through summer but the winter rates stay the same to hopefully attract more guests?
Is there a way that I can cancel or ask for their understanding to remove their booking? Or am I pretty much screwed and have to wear the mistake?
Thanks in advance.