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Cancel fee
Hello,
How should we proceed with the following situation:
The client and we mutualy canceled a reservation which after that apeared to be non-refundable. The reservation is canceled but the client lost it's money. How should we get the money back for them?
Thank you in advance
You have posted this on the partner forum so we cannot help with a refund.
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us