Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Cancel fee


How should we proceed with the following situation:

The client and we mutualy canceled a reservation which after that apeared to be non-refundable. The reservation is canceled but the client lost it's money. How should we get the money back for them?   

Thank you in advance