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To cancel the invoice for no show booking

Hi Guys, I am new in this business and I got 1st guest on the first day when I make the property available on the system but unfortunately the property was not ready at that day and I informed the guest accordingly.  I did not cancel the  booking on the system and now I got the invoice for that booking.

What should I do? Appreciate your support and assistance.


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BrookAve 1 year ago


Hi Aiman 


There is a dispute feature in the Finance > Reservation Statement list area, tick box next to the reservation and then submit.




Sergei - Community Manager

 You received an invoice and have a question? Here is what you need to do. 




Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



Kind regards