We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Cancel my listing on Booking.com

Help please i need to unlist my listing on Booking .com as there is no deposit to cover damages

2 Replies



Hi Jane Ibbott


There are several ways to tackle that, but if you want to temp or perm close, firstly use open/close to close availability.


Ideas: Message the guest with SEPA info to transfer deposit, or paypal; revolut etc.


Include in the top of the first reservation automatic template message 


"Deposit required, see below options to transfer within X days of booking, otherwise booking will be cancelled in 24/48 hours"


Kind Regards


If you still want to talk to a BdC Support Advisor simply go to Inbox, Booking Messages, click on Contact Us.


Note:: adding your property link to your partner profile helps other partners help and advise you.


10 months ago