We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




I just joined Booking.com and did not had time to update the calendar.

I am overbooked in july, august and september.

I have tried to contact you and the client but no reply.

I sent this message to the client:

I am deeply sorry. The apartment is not available in July, August an September.
Please cancel the booking.
I just put it on booking.com and forgot to mark the months July, August and September as unavailable.
Kind regards
Stein O. Nielsen

3 Replies

Marrakesh Plett


I did the same thing. Did you manage to sort it out?



2 years ago

Please help! I have a double booking in December. I just joined booking.com amd didnt have time to upfate calendar. Pkease cancel my booking for 17th Dec to 2Jan

2 years ago