Hi, I need to cancel New Years Eve booking. Do not know how it happened. I am new to booking (only have one booking since July) and did not master the system fully yet. To be honest, it is quite complicated even for an educated person with a bachelor degree ?. Anyway, I was pretty sure I did close both of my properties for the festive days as I have not figured out yet how to make a joint booking for both properties, so that one company could book the entire homestead. I also have not decided yet on the price for the festive nights. I got quite a shock, once I have received the booking only for one of the houses, and only for one night, and for the regular price for the New Years Eve ?. I also found out that I cannot cancel it?.
Is it possible to cancel it as a mistake of a booking beginner? Please?
Thank you for your understanding and support.