Cancellation of a booking

I have a guest who cancelled a booking for a room. How should I handle this cancellation. Will the guest be charged a fee for cancellation. I would like to underrstand more about how payment is handled through booking.com Please reply.



As partners we cant currently see your listing to determine what you have setup...unless you link here and your profile here, the url to it.


Then we could see what booking conditions you have set for your rate plan.


You will have to confirm,

Payout method: direct or payments by booking.com

Cancellation policy

Type and detail of the rate guest choose.