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1

Cancellation by host

If something urgent crops up, can the host cancel a booking ? 

13 Replies
21755 Views

7
Thuild - Your …

Yeah, you could, but you have the following two scenarios that will happen:

1. Call BDC and tell them you want to cancel because of any reason, they will contact the guest and if the guests accepts that, without any pretensions, then you're fine.

2. Same story, but the guest will not accept the situation and will ask for a relocation, which will be invoiced to you, so you will pay for the guest's free stay :)

That's how the contract goes, that's why reservations are guaranteed.

PS: Oh, and he can ask for a compensation too, which will also be invoiced to you. So you can end up paying double for 0 income.

Best of luck,

Zsolt - www.thuild.com

+1
2 years ago
1
Susana Clarida…

This what happened to me i dont know how i approve the booking of my guest and im not approving the rates.now they will locate to other but since 3 days i told the guest and booking.com staff.

9 months ago
1
Irsav

Hi guys,

I have a situation with one booking; it was booked three months previous to the date, before i thought of crossing off those days in the calendar as it is new year and I will be in the flat with my family. i have requested the cancellation, but the guest has not acknowledged it even after several messages. What can i do?

many thanks!

irene

+1
2 years ago
1
Mariacbuhagiar

We hosts are faced with a situation where guests can cancel and we cannot - there should be a two way policy where say if a guest can cancel with full refund within the last 14 days the host can cancel without obligation within the last 28 days - and in very urgent situations can cancel with paying a % as refund.

Last Christmas i had a booking for 10 days that had been there for nearly a year - a member of my family was coming to Malta and i could not let them use my villa - they had to book elsewhere - not refundable - and at the very last few weeks my guest decided to cancel - so i ended up loosing the revenue plus my family paying money to stay somewhere else.

This is totally against hosts and needs to be addressed by BDC - it is well known that some guests book the same dates at say three or four different accommodations and than at the very last time within their limits choose one and cancel the rest. This is most unfair.

+9
1 year ago
1
Konstantinos E…

You said it right! 

Got the same problem and i am loosing lots of other guests. The weird part is that my problem is only with Russians. They tend to book 4-5 places in the same location a year or 6 months before and then 14 or 7 days before within the cancellation policy they cancel their reservations. In the meantime you have lost many other other guests... Only in 2019 i had 78 cancellations and 63 were made by Russians. For me 80% of this cancellations were disastrous...

+1
11 months ago
1
Dharma Raj baral

i am totally agree with Mariacbuhagiar 14 days to guest but for the host nothing its not fair, at least 24 hours from the period of receiving booking or 28 days remaining of booking host must have to chance to cancel.

 

+5
1 year ago
1
Theodore Altides

It is unacceptable that we as hosts do not have the right to cancel a guest's reservation. The last guest i had was problematic and i decided that i do not want to list my property anymore, but booking.com does not allow me to cancel the next two reservations that i have for october and november. They say that if i do so it is up to the guest to accept the cancelation or else i will have to cover the cost for the guest's alternative booking, which is absurd. What a mistake was to list my property with booking.com.

+2
1 year ago
1
Mariacbuhagiar

I am having the same problems as well -  when calculating the expense and the problems and complaints that guests come up it is not worth the trouble. Unfortunately like you i have bookings for 2020 already - but i have closed  off after   the last booking.  The latest ridiculous complaint i got was from a guest saying his wife got bit by a mosquito while in the garden near the pool.   I cannot take this  anymore.

 

+2
1 year ago
1
Theodore Altides

I told them to

remove my listing from their website. They are the worst. I am sure many hosts feel like we do. 

+1
11 months ago
1
Casa Mimosa

Not sure that I really want guests this summer with Coronavirus around but hosts are unable to cancel ... even if months in advance .... totally unfair 

what about protecting our health

 

 

+4
8 months ago
1
Casa Mimosa

Airbnb accept cancellations for extenuating circumstances for Corona virus 

I guess the moral of the story is use Airbnb instead of booking 

8 months ago
1
Dana Gowan

All my bookings since March are tricking away by cancelling week by week . I've stopped taking reservation by Aug since I will not be able to pay mortgage on property from now till then and bookings will not allow me to cancel without penalties (even more money loss). Only way I can save it is to lease my property to a tenant. How do I make my property inactivate and close my bookings account as of Aug first??

7 months ago