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Cancellations

Hi, I'm a Property Manager and the cancellation policy of the owners I represent does not agree with that of Booking.com. They don't accept free cancellations. Do I have any way out or I just can't work with them? Thank you!


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B.
Community Admin 2 years ago

Hello Julie Castioni! Thank you for your post in the Community! In the links below you will find all the information you need on how to set up a new cancellation policy or change the existing ones:

https://partner.booking.com/en-gb/help/policies-payments/can-i-change-or-add-policies-myself

https://partner.booking.com/en-gb/help/policies-payments/how-can-i-change-cancellation-policies

https://partner.booking.com/en-gb/help/reservations/how-do-i-set-and-work-cancellation-policies

Best of luck!