Cannot believe this of Booking.com
In short...I find this unbelievable practice.
Received a (rare) booking via this site (for some reason we get sooo many on that other well known air one).
Guest cancelled with 4 days to go...no problem.
I asked her if she would mind telling me why..she kindly informed me that Booking.com had sent her an email based on her initial search of a nearby town (at the time unavailable) and that there were now vacancies there.
Guess what...because of the email she cancelled with us and re-booked elsewhere !
I am pretty speechless that Booking.com do this.
We are leaving the site tomorrow ! Kind regards all....Simon and Jenny