We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Change room name

We see other hotels are using customized room type name, but we cannot. The room type names that customer can see caused a lot of confusion to us and customers. How can we add our cusotmized room name? Thank you.

5 Replies
293 Views

7
jaybeegee

Hi!

You need to go to the portal and select property then property layout (see screenshot below):

1 year ago
1
Enquiries

Hi Jay

Thank you for your reply.

Due to our property type, we are not able to use property layout but room details only. In room details, we are only allow to select certain types of room.. Sad..

1 year ago
1
Sjwcmankins

I agree it is sad that we are one of three hotels in our little town and other hotels are able to designate in their room names which rooms are pet friendly and I am not able to do that. So I have now had to change my booking.com to not allow pets at all because we have far to many people showing up with pets for non pet friendly rooms. Because of this we are debating to stop using booking.com.

1 year ago
8
fluff

Quoting Peter Gabriel/Kate Bush

" Don't give up, 'cause you still have friends"

If there is no appropriate room type name in the drop down list you can request a custom one. It's possible you may need to compromise a little to fit the BDC format but essentially possible. Don't take the usual "no" first answer from BDC, push a little harder...

1 year ago
1
Georgios Farmakis

I face the same problem. The fixed room names are not corresponding to my situation in the hotel, can't describe exactly my types especially comparing to each other, my marketing efforts are spoiled, there are a lot of confusions and the guys at the help desk are ridiculously inflexible. Booking.com says: This is it, take it or leave it.  This is a big shame. First time on booking.com and I am very disappointed.

9 months ago