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I want to include a cleaning fee that the guests pay. How
hello and welcome to the bdc partner forum.
using the admin portal, go to property > policies > Additional Fees & Charges and you can set the cleaning fees etc.
unfortunately you cannot make this optional.
There is no "Additional Fees & Charges" under Property
There is however a "Vat/Tax/ Charges"
And in there there is Cleaning fee
and the note that cleaning fee of € 30 per stay isn't included
And no way to included it
Sorry there is "Additional Fees and Charges" and the cleaning fee is there. And the question
I checked "No" as I couldn't understand how to include it in the daily rate. It has to be in addition to the daily rate as it is a fixed sum regardless of the length of the stay. Or am I missing something? Thanks
Hello Kukas Maja!
Could you, please, try this route? Property > Facilities & services > scroll all the way down until you see "Cleaning services". If you still have questions, please, write a comment.
The only reference to cleaning is it asks if there is DAILY housekeeping. Of which we don't provide. We only clean once before the guest arrives. So this doesn't help.
Kukus Maja, If it's under the VAT/Tax section, I guess you must contact Booking.com and send a request that you would like to remove the cleaning fee, since you want it now included in the rate.
I also don't see an option for cleaning fee under additional fees and charges.
I don't want to remove the cleaning fee I want the guests to pay the fee when they book.
If the cleaning fee is included in the rate, it won't be specified separately. The guest just pays the total. I don't recall seing on Booking.com included cleaning fee that needed to be paid separately in advance.
The cleaning fee is still commisioned with 15% (if it is included or not). My beleive is that guests rather pay a higer total cost for the room then lower room cost but extra for a cleaning fee.
How can you include a fixed amount cleaning fee in the daily rate? I suppose you could but then the daily rate would depend not only on the number of persons but also on the length of the stay. A bit complicated
I understand your point. If you focus on the cleaning fee itself it is a bit complicated. I personaly would modify the daily rates so that it would suit you and that you won't be at loss.
If you want to keep the cleaning fee I think you need it to leave as it is then (not included).
How do you colect payments for bookings, you use Payments by Booking.com?
But how do you modify the daily rate? If the cleaning fee is 30 euros and if a person stays for 2 nights then it is an additional 15 euros per night. But if the person stays 10 nights then it is only 3 euros per night. So if the listing is 100 euros per night without the cleaning fee, what is the price with the cleaning fee?
You need to switch the "mentality" regarding this kind of pricing structure.
Do you clean the apartment yourself or you pay staff a fixed rate of 30eur to clean the apartment?
Basicly you decide what daily rate suits you best - based on your overall costs, taxes, competition in your area.. Sometimes you'll earn more, sometimes less.. but at least you'll have less hassle with colecting the cleaning fee from the guest.
And most guests preffers to pay the total, with no extra fees. Similar is with shipping costs :D
Also I suggest that you contact your account manager or booking.com support via extranet jsut to be sure if there is a feature available that would suit you.
Did you found a solution on this problem? I have the same option :)
my booking.com price is mapped by my other booking platform. The other platform has the flexibility to offer a cleaning fee/per stay. (in this case, it is actually a COVID cleaning surcharge, which we will drop when we beat this thing.) I do this because I don't want the cleaning fee to negatively affect the customer's view of the base price.
The price/room is mapped from my other platform, but not the covid fee. I have to add the fee directly on booking.com. However, you don't seem to have a place to add the fee, and there is no way to build it into the price, because the price is locked by the mapping from the other platform. This should not be this hard.