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Cleaning Fee

I want to include a cleaning fee that the guests pay. How

15 Replies
1818 Views

7
jaybeegee

hello and welcome to the bdc partner forum.

using the admin portal, go to property > policies > Additional Fees & Charges and you can set the cleaning fees etc.

 

unfortunately you cannot make this optional.

 

gl

 

+2
11 months ago
1
Kukas Maja

There is no "Additional Fees & Charges" under Property

There is however a "Vat/Tax/ Charges"

And in there there is Cleaning fee

 and the note  that cleaning fee of € 30 per stay isn't included

And no way to included it

11 months ago
1
Kukas Maja

Sorry there is "Additional Fees and Charges" and the cleaning fee is there. And the question

Is this already part of the room/apartment rate?

I checked "No" as I couldn't understand how to include it in the daily rate. It has to be in addition to the daily rate as it is a fixed sum regardless of the length of the stay. Or am I missing something? Thanks

11 months ago
Anonymous

Hello Kukas Maja! 

Could you, please, try this route? Property > Facilities & services > scroll all the way down until you see "Cleaning services". If you still have questions, please, write a comment. 

Take care!

-2
11 months ago
1
Kukas Maja

The only reference to cleaning is it asks if there is DAILY housekeeping. Of which we don't provide. We only clean once before the guest arrives. So this doesn't help. 

+2
11 months ago
8
pibomarco

Kukus Maja, If it's under the VAT/Tax section, I guess you must contact Booking.com and send a request that you would like to remove the cleaning fee, since you want it now included in the rate. 

I also don't see an option for cleaning fee under additional fees and charges.

-2
11 months ago
1
Kukas Maja

I don't want to remove the cleaning fee I want the guests to pay the fee when they book.

+2
11 months ago
8
pibomarco

If the cleaning fee is included in the rate, it won't be specified separately. The guest just pays the total. I don't recall seing on Booking.com included cleaning fee that needed to be paid separately in advance.

 

The cleaning fee is still commisioned with 15% (if it is included or not). My beleive is that guests rather pay a higer total cost for the room then lower room cost but extra for a cleaning fee. 

 

11 months ago
1
Kukas Maja

How can you include a fixed amount cleaning fee in the daily rate? I suppose you could but then the daily rate would depend not only on the number of persons but also on the length of the stay. A bit complicated

11 months ago
8
pibomarco

I understand your point. If you focus on the cleaning fee itself it is a bit complicated. I personaly would modify the daily rates so that it would suit you and that you won't be at loss. 

If you want to keep the cleaning fee I think you need it to leave as it is then (not included). 

How do you colect payments for bookings, you use Payments by Booking.com? 

11 months ago
1
Kukas Maja

But how do you modify the daily rate? If the cleaning fee is 30 euros and if a person stays for 2 nights then it is an additional 15 euros per night. But if the person stays 10 nights then it is only 3 euros per night. So if the listing is 100 euros per night without the cleaning fee, what is the price with the cleaning fee?

11 months ago
8
pibomarco

You need to switch the "mentality" regarding this kind of pricing structure.

Do you clean the apartment yourself or you pay staff a fixed rate of 30eur to clean the apartment? 

Basicly you decide what daily rate suits you best - based on your overall costs, taxes, competition in your area.. Sometimes you'll earn more, sometimes less.. but at least you'll have less hassle with colecting the cleaning fee from the guest.

And most guests preffers to pay the total, with no extra fees. Similar is with shipping costs :D  ship

Also I suggest that you contact your account manager or booking.com support via extranet jsut to be sure if there is a feature available that would suit you. 

+1
11 months ago
1
Ingrid Thorseth

Did you found a solution on this problem? I have the same option :)

8 months ago
1
Dave Jorgenson

my booking.com price is mapped by my other booking platform.  The other platform has the flexibility to offer a cleaning fee/per stay.  (in this case, it is actually a COVID cleaning surcharge, which we will drop when we beat this thing.) I do this because I don't want the cleaning fee to negatively affect the customer's view of the base price.  

The price/room is mapped from my other platform, but not the covid fee.  I have to add the fee directly on booking.com.  However, you don't seem to have a place to add the fee, and there is no way to build it into the price, because the price is locked by the mapping from the other platform. This should not be this hard.

Now what?

3 months ago