Cleaning Fee...and hello!

Hi there everyone. I'm very sorry if this is an obvious question... I've just joined as a host this week, so hello! If I add a flat rate Cleaning Fee into the Additional Charges section in Polices or VAT/Taxes, does this get automatically added to the guest's payment at the time of booking or is it something they pay separately? If separate then how is this paid? Thanks so much :)

2 Replies


As far as I am aware, the cleaning fee which you set up in the policies, is not included in the price and you need to collect directly. Careful with this as 9 out of 10 times it will come as a surprise to your guests even if you have it in the T&Cs!

1 year ago
Rachael Louise

Thank you that’s really helpful. I think I will adjust my nightly rate to include it in that case. 

1 year ago