We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Cleaning Fees / minimum nights stay



I have recently joined Booking .com, and have stated with each booking for our apartment there will be a 50 euro cleaning Fee , but so far cant find out how to receive this payment , as it does not appear on the guests final invoice ? It is definitely set up and shows clearly this fee is not included in the nightly rate thats shown on the site . Can anyone help me with this please ? 

Also we want to set up a minimum 3 night stay at out apartment but has defaulted to one ? how do I change this back to 3 nights please. If anyone can help i would be very grateful


kind regards 


1 Replies




  1. Cleaning Fee- How-To Set Additional Charges and Fees such as Cleaning Fees  
    1. Property > Policies> Additional fees  
    2. Add Cleaning Fee per stay e50  
    3. Open View My Property link , do a search for available dates, hover over the price offered and you will see the cleaning fee added.  
  2. Managing Availability
    1. Managing Availability , Channel Managers and realistic expectations.




Kind Regards


PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile



Contact BdC- Location of Partner Only Phone number and Message methods

4 months ago