closing my accomodation becasue of failure booking.com and
Hello, i really hope that really somebody "with power" will read this, because i am totally frustrated and almost going bankrupt by problems booking.com is responsible of.
SInce may i offered our completely new builded place at booking.com. My husband and me build at our proptery 2 complete beautiful houses for rent. from the start i received a lot of bookings from bookig.com. I asked for a letter in may for the verification code, i never received this, again in June i asked again, booking told me that is has been send 4 times, in may, two times in june en beginning of july. But i never received this. I know the mailman and all neighbours, i think you never send me the lettre, i called many times. Then you closed my property without even paid one penney to me, while so many very satisfied guests (see reviews) stayed at our place. I send the next day immedialtely a video upload of the neighbourbhood and of the houses, i explained my staing guess i need to go in the houses for the video. But still you do not open my place and don't pay me. it has been 2 months ago the letter was send you say and it is 2 weeks ago i uploaded the vide of our place, but you still colse my property. I call every day i spoke with all the dutch employees, Dick, Rob s, rabia, angelica and the lady who live in Spain, i know them all. But they all can not help me because there is a few very powerfull people at booking.com who you may not disturb and they decide when they are going to look at the video, they they just do not do and they don't care at all that booking.com do not pay me thousands of EURO s and just lock my property while i did everything what i have to do, i didn' t anything wrong, i did everything you ask and you don't know what you are doing to us, we can not pay our suppliers cleaning serive, our iron service. We really need compensation. i begged you already by many messages online to activate our property also the dutch employees send many messages to the department who decide about our lives (if they put on the knob to make us bookable) But is seemd you just don't care and don't listen and read all my messages, we do everything right. I really want to come in contact with this powerfull department at booking.com and i am very curious if they have a heart and why they are doing this. I am right now depending on booking.com. Please help me and make our place bookable and pay us the amount for peolple who stayed at our place!!!
not likely since only us partners and community staff ever see this.
tagging Didem - Community Manager
Hi Carola,
sorry to hear you had a bad experience with booking.
Depending on your location, it can take up to 25 days for your letter to arrive. There are other ways you can verify your property's location.
you can send us a message via your extranet inbox.
To minimise the time it takes to verify your property location, make sure the address you provide is as accurate as possible. This address should match the address of the property you’re registering on Booking.com. If you want to register multiple properties, you’ll need to verify the location of each property separately. Please read this article for more information.
Hope this helps! :)
Hi jasleen,
thank you for your respons. The letter was send in may 25 and June 27th This is 64 days ago and 30 days ago , much longer then 25 days ago.
my adress is right , I only have one adress. We are just small and depending on booking.com !! Why nobody help me with solution I send 3 complaints as well , but no solution. I did spoke with the media ( newspaper) today they probably going to make an item about this. How booking.com works . I am willing to tell my story there
no one here but us leprechauns , contact partner support.
Click on my name for more guides
I understand, I send already so many messages and called from 5 july almost every day. But they still not open my accomodation. So I am really desperate and placed my story here
Hi Brooke yes we are just leprechauns. We can Unite against booking.com. Together we are stronger