We’ve resolved an issue with your invoice payment history

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1

Code that was sent by mail to my property.I do not live there and there is no post service in Sosúa.What do we do?

I do not live in Dominican Republic,I live inUS.So,there is no use of mailing a code there-I will never receive it.Plus,there is no post service in Dominican Republic,only UPS or FEDEX.What has to be done about it?

11 Replies
44 Views

7
Bandara Hotels…

I am sorry but I do not quiet understand your situation. Why Booking.com will send post to you anyway?

2 years ago
1
Irina Hyman

It was written in e-mail from Booking.com.They told me that for some kind of verification of my property they will mail me some code and I will receive it at 31 of October

2 years ago
1
Aristides Garcia

Hi, I have the same problem with a property in Montecristi, DR.

8 months ago
7
Bandara Hotels…

I never experience about this. May be you better to call Booking.com

2 years ago
1
Alain Misson

same problem in Panama-- I told them ten timesthere is no postal service in Panama --they said the Panama people would call me to verify property -- no one called. 

10 months ago
1
Alain Misson

they don't understand that countries don't have postal services-- just dumb.

10 months ago
1
Alain Misson

how can they expand in to third world country when they don't have competent people who follow up and when people who work for them in Europe don't know about the third world and their lack of services. 

10 months ago
1
Alain Misson

And they don't have any way to receive a message to tell them about how inadaquate  their system is for the third world

10 months ago
B.
Community Admin

Dear Alain Misson! Thanks for posting in the Community!

 

Here at Booking.com we are dedicated to being a safe platform for both customers and partners, so we need to confirm the location of the accommodations.

For the countries that do not have a postal service we provide alternative verification methods. If you contact our Customer Service department, they will reach out to the relevant team.

Please, note there is a waiting time for a verification.

 

If you would like to share your feedback, there are few ways you can do so:

- send an email to customer.service@booking.com

- send an email via your Extranet Inbox

- use "Share your feedback" button on the bottom of your Extranet Page.

 

Best regards!

 

10 months ago