We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




I have a guest who booked for 20 night and has stayed 5 nights. Howdo you deal with these situations as commission is charged onthe first booking days.

1 Replies


Contact Booking.com and tell them the guest has stayed only 5 nights so that they make a modifciation. You can also "dispute" the commission amount for each booking in the end of each month under the finance I think. 

I would charge the guest at least the total commission amount and one extra night. Well, depends how booked my place would be and based on other factors..

1 year ago