We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Contacting support

Hi there, I found that there is actually no email address to email bookings.com for support.  If I leave a note on any reservation, it is not that someone is looking at it. I never get any response. I had guest who booked 2 days before arrival, then I informed them the house is already booked.  The cancellation were not done by guest.  I had just marked it as a NO Show which is not correct.

There are a few dates in December which is also cancelled by me, still waiting on guests to cancel.  Where is the follow up system from your side?  Some of those dates are booked by clients who does not respond to your messages.

I have made a payment for commission on the 1st.  Emailed through to your email address given on the same day, 2 weeks later I only get a message from you reminding me that there is 1 day left to do payment.  Who is looking at the payments and what is the correct email address then to email the proof to?


1 Replies

AG Lodging

Hello Charleen Owen

Indeed, there is no e-mail for support team, but you can contact them through the form.

Go to Inbox -> Booking.com messages. Here you can find the contact form.

Select the appropriate topic and ask the request. I hope you will get the answer quickly.

2 years ago