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customer made reservation 6pax in one room

I have a customer who did a reservation and not well made

I need some help

Anyway I am new but I didnt know that this would happens

They booked 1 room for 6 people! Not refundable also

Trying to contact them by phone but the phone number is wrong

I sent many emails but not reply

I contacted booking.com but not reply since few hours already 

I dont know what to do, shoud I give the money back?

I am afraid they will go to the place  today but there are already people in the mobilhome, not possible to put 6pax

Regards

Vanesa

1 Replies
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5
Blagoje Acho

How did they manage to book the mobile home if other guests are already there? If your setings dont allowed 6 people how did they booked for
6 people?

2 years ago