
1
customer made reservation 6pax in one room
I have a customer who did a reservation and not well made
I need some help
Anyway I am new but I didnt know that this would happens
They booked 1 room for 6 people! Not refundable also
Trying to contact them by phone but the phone number is wrong
I sent many emails but not reply
I contacted booking.com but not reply since few hours already
I dont know what to do, shoud I give the money back?
I am afraid they will go to the place today but there are already people in the mobilhome, not possible to put 6pax
Regards
Vanesa
How did they manage to book the mobile home if other guests are already there? If your setings dont allowed 6 people how did they booked for
6 people?