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Delete reservation, try to call but support is not responsive

Hi

 

We get a wrong reservation from a costumer, we need to delete, try to call the number support but the call is alwayse cut off before the cancellation action.Support are very slow and quality of call are very bad, cannot talk with them any other option?

1 Replies
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10
M Adamopoulou

Hi! Marco and welcome to the Partner Community.

Maybe you should contact your guest and ask him to cancel reservation...you have to try and contact booking.com through your Extranet inbox tab because if you cancel reservation there might be penalties for you.

Wish you luck.

5 months ago