We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Directions to your Property

Hello agent, 

 

I need help to update my information about "Directions to your Property", because I'm unable to do that, as when I try to save the changes the pop-up window said " Whoops! The journey couldn't be saved – please try again." 

I hope to hear from you soon,

 

Kind Regards,

+4
13 Replies
263 Views

1
Stefano Fregnani

Likewise....... same problem......

Oops! The journey could not be saved, please try again.

+1
1 year ago
1
NigelW

Same... ANYONE?

+1
1 year ago
1
Stefano Fregnani

It looks like a lost cause here...... don't they have a proper Customer Service ?

At least AirBnB answer as well as HomeAway.....

+1
1 year ago
1
Steve Boorman

Prefer to upload a document because my guests arrive from various directions and may cross various borders. Not only does the process not work, it is inflexible and makes assumptions.

1 year ago
1
Samantha Green

I asked the same question to booking.com themselves (rather than in this discussion group) and just received the following reply:

===

Booking.com

06 July 2019 - 15:28:18
 
Dear Partner, Thank you for getting in touch with us. Unfortunately at the moment we are experiencing a technical issue with "How to get to ..." section. It has been already reported to the relevant department. We are sorry for caused inconveniences. If you have any other questions, the Partner Help Centre covers many topics and we’re always here to help. Partner Help Once again, thank you for writing Booking.com. We appreciate your partnership and welcome any additional questions. We are happy to assist you 24 hours a day, 7 days a week. Best regards, -- Marharyta D. Booking.com Partner Support Team
+2
1 year ago
1
Stefano Fregnani

Thank you Samantha, we now know what to do.......

Unprofessional if I may say so !!

1 year ago
1
Teal Kenny

Whoops! The journey couldn't be saved – please try again.

 

Please Fix.

1 year ago