1
Answered

double booking

The guests  could book the dates that have been already fully booked by other Bookinb.com guests.

There must have been a problem with the system. I have already asked guests to cancel the booking: ******.

Thanks for your help.

8 Replies
138 Views

8
Leandri Klopper

Hi there,

Thanks for posting. If something is wrong with how your availability shows then the only people who can help you is Booking.com. I strongly suggest you give them a call asap to sort this out!

Keep well.

2 years ago
2
Louise

I have just had a guest book the same room twice for the same date. Comment from Booking.com was to speak to Partner Support as they could see some things not quite right with that room on the extranet.......but didn't tell me what! I have used Booking.com for about 6 years (at my previous place and my new one now) and double bookings can happen.

I had one at the beginning of the summer when we first opened. I know I had blocked this room off, but a booking appeared. I now have to pay the difference between what the guest would have paid in our B&B and new accommodation they found. And yes, they found themselves one of the most expensive rooms in our area. It is not a full proof system and it is us who pays for these errors........but I am fighting this decision considering the large amount of commission they have made out of us just in 1 summer!! And they fact that I am 100% sure I blocked that room off.

Now I spend quite a lot of time double checking the calendars to make sure rooms booked through AirBnB and our own website or phone bookings are definitely blocked off. I could consolidate the calendars but we have only just opened and I suspect we will go onto a few other sites yet and I will sync all the calendars once I have them all up and running.

But be aware that double bookings do seem to sometimes slip through.

Louise

2 years ago
1
Tomas Tamaliunas93

I just had the same problem.. dates were already booked on Airbnb and yet i received a booking from another guest. And it was instant payment so I’m not sure what should I do now.

2 years ago
2
Louise

Do you mean you have a double booking on AirBnB or a booking with Booking.com for the same date as a previously booked AirBnB guest?

2 years ago
1
Tomas Tamaliunas93

Previous person had place booked on Airbnb and when I launched my apartment on Booking.com, there must have been like 30minutes window where I was trying to sync airbnb calendar to Booking.com.
Now I want to give a refund somehow to the person who booked my apartment on Booking.com. I am communicating with him on watsapp. He got new place to stay so everything is fine, but just he wants and I want to refund him for the issue.

2 years ago
8
Leandri Klopper

Tomas Tamaliunas93 ,

If the guest from Booking.com has already agreed to cancel his booking and you just need to refund him it makes things very easy.

You ask him to go onto his booking on the website and Cancel it with a request to cancel it for free. So that Booking.com does not charge you commission because you are refunding him.

Then you just accept it when it comes through, and refund his monies.

I'm glad he did agree though, otherwise it would've been a very different color horse to ride.

Keep well all!

2 years ago
1
Annie Fleetwood

i was doubled booked earlier in the year by booking.com who flatley refused to do anything about it and were going to charge me the high rate they put the guest into despite there being more similar rates available.

Lucky for me the delightful manager for the south Pacific came to stay and listened to me.he sorted everyone

BUT they have done it again in Feb 2019 I will have to solve it myself but what is wrong. How are they double booking their own guests ???

2 years ago
2
Louise

Today I have had another double booking, but not between Booking.com and another OTA. This was one of my own rooms booked twice by the same person on the same booking.

This is the second time it has happened. But this time I have found out why.

You need to be on the 'list view' calendar to see this. You can change from the monthly view calendar to list view by clicking on the icon in the right hand corner like a wheel (or cog). In the 'list view' calendar I could see that of this particular room it said we had 2 available. We only have 1. This fault was only showing from the 1st April 2019. But how did it happen??? I have no idea. But you can edit it in that list view.

I suggest you keep an eye on your rooms in the list view, where you can edit.

I also found that all my rooms were closed after October 2019 because when you set up originally you only get a certain amount of time for your rooms to run until..........don't forget to extend your availability, which you do in the list view. I joined Booking.com with my current property in April 2018.

Back to double bookings, I wonder how many double bookings are because the system thinks there is more than 1 available of one room, when there really is only that 1?

Apparently I will get an explanation of how this occurred but I am not holding my breath!

Bear in mind this is the second time I've had this same problem and we corrected the problem with the first error.......so how can it possibly have happened again?

Keep checking your room availability details!!

Louise

2 years ago