Use our data-driven guide to capture late-season demand.

c
1

Double booking

I have just joined and had not synchronized my calendars.  I have a person from china booked for 7 days in June but had already 1 day booked with another.  I have tried to get in touch on several occasions to see if guest would relocate for 1 day and they have not responded  I am obligated to my guest for the 1 night.  What should I do?


Profile picture for user szekelyzsoltoffice.gmail.com t
7
Thuild - Your … 4 years ago

Dear Coull1,

You definitely need a Channel Manager solution, so you avoid these things automatically.

Right now, you can call Booking.com to try and talk to the guest who booked 1 night, to cancel the booking or for him to be relocated, which means that you will incur some penalties either way, maybe the 1 night amount or double. Read your contract, it says it clearly there.

Hope this helps,

Zsolt - www.thuild.com

c
1
Coull1 4 years ago

Hi. The 1 night booking was from a different site, not a booking.com site.

Profile picture for user szekelyzsoltoffice.gmail.com t
7
Thuild - Your … 4 years ago

Coull1,

Still, the same rule applies, call them and see if they can cancel it without you incurring charges for allotment overbooking.

Good luck,

Zsolt - www.thuild.com

Profile picture for user commercial.tradeunipoint.com l
8
Leandri Klopper 4 years ago

Hi there!

It's quite a bad one. Did the client already pay though? And what does your policy say? If you're unable to receive payment from the client then Booking.com might allow you to cancel without any penalties, depending on what your policy says. Perhaps look into that for a solution.

Best of luck!