We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Double booking

It’s my first time to be a host.

I believe it’s the system problems. My property is booked 3 times as the same day. I couldn’t cancel by myself 

1 Replies


If you have a double booking are you listed on multiple sites? or did you have too many rooms open?  You have posted this on the partner forum so we cannot see your setup to be able to assist more.  Contact the guest and explain and ask them to cancel.  If you get booking.com to do it they will charge you a relocation fee.

If you need to contact booking.com help team using Inbox icon on Extranet. 


4 months ago