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Fake Listing on booking.com

Here is the link of the fake property details listed on the booking.com portal.

https://www.booking.com/hotel/in/hoovi-estate-stay.en-gb.html

The pictures and other contents have been taken from our website www.hoovihomestay.com and has been listed in your portal as Hoovi Estate Stay by an unauthorized person. We are not responsible for any earlier communication or transactions that booking.com had with the owner of the fake listing.
 
Even after repeated request to take down the said listing, there's no action from booking.com. Instead, they keep on sending some Invoices and are asking us to pay!.
Why we have to pay for something we have not used or listed on the portal. It's just absurd.
 
In-fact, we created our property listing just yesterday. But looking at the response from booking.com, we have now decided to delist/remove our property from the portal. I have already initiated legal proceedings against the owner of the fake listing.
 
Request you to please delist/remove our property as well as the fake property listing from your portal at the earliest and oblige.
 
For any clarification, please feel free to call on the numbers given at the end of the mail.
 
Thank You,
 
Regards,
Umesh Kumar M E
Proprietor
Hoovi Home Stay, Mallandur, Chikkamagalur Dist., Karnataka, India
+91-9663302036
+91-9880115743
1 Replies
1945 Views

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Leandri Klopper

Hi there,

I'm sorry to hear about your troubles.

Unfortunately no one here can help you with your request. This is just the Partner Forum. Property owners, such as yourself, come here to share advice/ideas. So there is no Admin/Booking.com team here to take action on the above.

You will need to send it directly to Booking.com through your Extranet: Inbox-Booking.com messages.

Best of luck!

2 years ago