We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



General question about property location

Good day booking.com. I'd like to take this opportunity amd ask you a few questions. 1. My location on maps appears on the wrong place instead like all other apartments in the same building who are registered on booking.com, my location is *** and registered on address ***, however its not showing on correct place on booking site on maps. 2. I haven't received location confirmation letter with code so i could confirm appartment location. How long we have to wait for location confirmation code.

Thank you

3 Replies


You have posted this on the partner forum so we cannot help with a verification code.  Contact the booking.com help team using Inbox icon on Extranet.

5 months ago

same here the verification code was supposed to arrive last November and it never did!

5 months ago