Guest cancel booking last minute
I was being cancelled several times last minutes by the guest. I already indicated that I will charge a full amount if cancellation 7 days before check in. But my payment method is pay at property which is I collect cash with them. Last minute cancellation guests refused to pay me any cancellation fees after they canceled it one day before check in. This has brought me a lot of problem! They blocked my calendar for few months and the canceled it like 1 day before check in. I would probably not getting any replacement booking in a short term! Anyway, I saw some post that indicated that we could charge them deposit on their credit card? Could anyone please advise me what is the way to do so? And what is to way to secure ourself from last minute cancelation. I did contact help centre for several time. Their respond was like they can't do anything. We as a owner we have to collect the cancelation charge by ourself and they won't do anything to help on host. I am really pissed with booking.com!