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Guest did not pay for booking , did not respond on e-mail and telephone call. How can I cancel reservation?

Guest did not pay for booking , did not respond on e-mail and telephone call. How can I cancel reservation?

4 Replies
53 Views

7
Thuild - Your …

Dear Amazonochka263,

You can call BDC and ask them to cancel it, because of the reasons you've just stated here.

Or ask them to try and communicate with the guest.

That's what I did and after 20 minutes, they canceled it, because the guest didn't want the booking anymore.

Best of luck,

Zsolt - www.thuild.com

2 years ago
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Amazonochka263

Thanks a lot! Now I know how to clean my booking list from such a spam!

2 years ago
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Kocq8

Who is BDC ??
i have the same problem !!

2 years ago
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Kocq8

i am calling booking.com
dubai ....always bisi

2 years ago