Guest isn't canceling
I just joined booking.com and posted my apartment and want to solve one problem with guest who booked my place, but I can't host her and she doesn't want to cancel.
I received another guests from my friend, from tourist agency I was without internet that time and before I updated my calendar I found out that other group also reserved my place few minutes ago. It happened yesterday and this second group who reserved on booking.com isn't canceling.
their check-in was yesterday and on the web-site it looks like they arrived and living in my place, but they're not.
so what should i do about that? cause I'm not going to pay service fee for this guy's and I don't want to mark them as No show. I send messages and asked them to cancel but nothing happened
here's chat screenshot