We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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guest paid through credit card but she wish to cancell it. How will I gave her the refund?

guest paid through credit card but she wish to cancell it. How will I gave her the refund?I  didn'nt receive yet the payment. 

1 Replies
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7
Thuild - Your …

Dear Punongbayanrosalinda,

Did they pay to BDC? Are you getting paid by BDC for the reservation?

If so, you cannot refund anything, BDC has to be the one doing it, so the guest needs to speak to them.

Best regards,

Zsolt - www.thuild.com

2 years ago