Guest Requested after hours check in and I can't do how do I cancel?
Guest paid for 1 night in June and requested a late check in. I do not take people after 19.30 and it states this clearly in the listing in the check in box and several other places I have listed it.
I contacted the person by mobile as they did not answer email. Very quickly... I reported why...I work from 19.30- 02.00 so COMPLETELY unable to do them check in and this is why I state check in times.
They reported that I should be able to check them in! It's my lose! I can't come out of work and accommodate them and they think I should.
I rely on guest reading everything they signed up for and booked and agreed to.
I explained nicely that I could not check them in. Wasn't rude and they just came back with harsh and then rude comments...I reported that I sent them a link to cancel the booking.
I can not see them canceling and I can not accommodate this nor have to put up with their language when I am so polite and thinking of what is best for them. There is no charge to them!!!
She even threatened me with...I am an inspector!
No idea what to do. I have blocked the mobile number.