We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Guest reviews

Why are guests allowed to leave anonymous reviews? We have enjoyed great reviews from our guests and I always answer them with a thank you and a comment if appropriate. Today a guest left an anonymous review of 7.5 with no comments I am unable to address the review it is so annoying when all our reviews up till now have been 9.2 to a 10. I don't think anonymous reviews should be allowed put your name to a review If you feel justified put your name to it I would every time. 

6 Replies


This has been covered many times here and you have 100% agreement from everyone here.

1 year ago
Julie Warburton

Well let's try and change this policy.  It doesn't help our business and to improve we need more information. If a guest want to suggest an improvement or a complaint well let them be up front and tell us .

1 year ago
Home from Home…

I totally agree with this, we recently had a score of 5 in all categories, my current average is 9.  The guests smoked in the apartment and were advised that they would be charged. They also burned the coffee table.  Very unfair that we cannot respond.

9 months ago
Soga Lounge Hosteria

Hi am agree is any way we can make this change and the new way to calculate the score also is a big problem 

7 months ago

I recently had a similar experience. An anonymous guest gave me a 2.5 score for all aspects that booking allow guests to rate such as : internet speed, cleanliness, location etc which is impossible since I had only 8-10 ratings.

Big companies such Amazon delete such ratings for a product if they find it unjustified after a short investigation.

Also the reviews should be reciprocal. Hosts should be allowed to review guests as guests can review hosts. As for now I don't know who I m hosting.

4 months ago
Richard Osborn

Booking does not care about you or your business.

Just there 15%. Just spent one our and 45 minutes on hold and being transferred and then hung up on then finally a supervisor.

Just to be told to bad we have changed it and that's it.

What it does to your over all score and rating they don't care.

They had a team(not any of us that pay there wages) to come up with this over all score. They told me I could leave Booking.com if I don't like it.

4 months ago