We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

hi help

hallo...i need help...i dont know whats going to happen on but i sure wont be here.im trying to close all bookings on booking.com but people are still somehow booking..turn it off.make it disapere.im canceling everything.i wont be here in september.people are booking september and if and if im here the night per person is 300 euros.turn it off cancel everything.

4 Replies
44 Views

10
BrookAve

 

Hi Majkl

 

You must do it yourself by logging on to the Extranet and closing rooms and availability.

How do I close my property temporarily?

 


how to close rooms

 

How do I open or close a room?

 

We’ve made it very easy for you to open or close a room/unit. You’ll see different options below. Check which of the screenshots matches what you see in the extranet, then follow the appropriate steps.

 

 

Option 1: List view calendar

If using the List view calendar, follow these steps:  

  1. Log in to the extranet and click on ‘Calendar’ under your ‘Rates & Availability’ tab.
  2. To open or close individual dates, click on the required date which is highlighted green if it’s open/bookable or red if it’s closed/not bookable.
  3. If you click on a red (not bookable) date, the colour changes to green, meaning it’s now open/bookable for that specific date. If you click on a green (open/bookable) date, the colour changes to red, meaning it’s now closed for that specific date. 
  4. Changes are saved automatically as soon as the colour of the field changes.

To make changes for longer periods:

  1. Click on the ‘Bulk edit’ button. 
  2. A panel will appear on the right side of your screen. Select the dates you want to open or close, then click on the ‘Room status‘ box. 
  3. Select ‘Open room’ or ‘Close room’ and click on ‘Save changes’ when you’re done. 
  • You can also make bulk changes to your availability, restrictions and prices.

Good to know: There can be different reasons for why your room is not bookable on Booking.com on a specific date, such as:

  • You’ve manually closed your room: you’ll see a red ‘Closed’ label
  • You’ve entered the value ‘0’ for the number of rooms to sell: you’ll see a red ‘No inventory’ label
  • You’ve sold the rooms you’ve loaded in the calendar: you’ll see a red ‘Sold out’ label
  • You haven’t loaded any prices: you’ll see a red ‘Price missing’ label
  • All your rate plans are closed/inactive: you’ll see a red ‘Rate closed’ label
  • You have a combination of all the above issues: you’ll see a red ‘Multiple blockers’ label  

Option 2: Monthly view calendar

If using the Monthly view calendar, follow these steps:

 

  1. Log in to the extranet and select the ‘Calendar & Pricing’ or ‘Rates & Availability’ tab.
  2. To the top-left side, click on the room or unit you’d like to update.
  3. To the right-hand side, choose the desired dates from ‘Start date’ to ‘End date’, or by selecting the period directly in the calendar.
  4. Under ‘Open or close for bookings’, click on either ‘Open’ or ‘Closed’, then ‘Save’ when you’re done.
  • If you choose ‘Open’, the field turns green and the room is bookable for that period. 
  • If you choose ‘Close’, the field turns red and the room is no longer bookable.

 

8 months ago
1
Majkl Zuljevic

hi..i got it i belive but still i dont know how what to do and i wont be here in this apartment in september/oktober so the bookings are off.i tryed to cancel those bookings but i cant.they wont..how to do it..they will arive to anclosed door.what then..im not going to be here or pay for the damage.i need you to help me with that..i must say i dont like this thing..as soon i got on it im having serious problems and potential cost..

8 months ago
10
BrookAve

its literally very simple...

 

1. click on each reservation booked and message them you are closing and cancelling.

 

2. Now click on the details page for each and on right pane, choose ' request to cancel reservation, assuming the booking is more than 48 hours in future.

 

Trying to phone support at this time will likely result in long waiting times, busy lines, calls dropping.

 

You may not like it but reality trumps how we fell and we just have to get on with it.

 

Don't wait,. do it today,

 

Kind Regards, Be Safe, Be Well

 

 

8 months ago
B.
Community Admin

Hi Majkl Zuljevic! Thanks for posting in the Community!

 

In this situation the best solution will be to contact our Customer Support team: they will guide you to close dates, check if everything was set up correctly and assist with the reservations that you are not able to accommodate.

 

Best regards!

 

 

8 months ago