horrific experience with on-boarding and customer service. please delete my account!!!
Please delete my account. Your customer service THE WORST comparing to VRBO and Airbnb. I still wonder what the worst is: a communication of your customer support, actual ability to get hold of someone who can go beyond a script (get a chatbot, he will do a similar job), or your platform user experience for on-boarding owners. And the winner is...
Situation: my property is NOT supposed to be live, because I did not provide full info, legal docs, and I am not ready. My house should not be available for booking. Guess what??? It went live without my consent! ***.
I got an immediate booking. Surprise!
What should I do? Customer service can help, right?? Yea.. in my dream. No way to get hold of customer service.OUCH. No way to reply or chat. OUCH.
I sent a notification via the available web form. TWICE. I talked to a family who wanted to book and helped them to cancel. I talked TWICE to customer service gals *** and ***. *** pretended (playing smart) that she has no clue, and *** made no notes. ***. *** said she made all the notes and will make sure her supervisor will call me. Get the recording. It is all there.
*** told me and send an email that I will be responsible for the difference if a client will find a different property, which is more expensive.
Now: how is this story ends? Good question. I wonder if anyone will read this note.
what I want: delete my account *OR* make a situation right: help me to set my account correctly. at the moment - I can't even find how to disable it myself to avoid any other problems. can someone help?