How a booking has happened and how can I cancel it
My cottage is on Airbnb and Booking.com. The calanders are syned. The Air bnb calander has been blanked off for the lockdown.
I have just received a booking for 3 people from tm for 4 days. I do not want this booking as I had thought the calanders are blocked off and would not allow a booking.
I am redecorating the cottage in this time. So no one can stay.
I have written to the guest to say please do not come. How do I ensure they 1) dont come 2) get their money back.
How is booking.com allowing people to book during a lockdown?