Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


How to cancel a booking?

Dear Sirs,

I have got a new booking on 05/07/2018 with 

Booking confirmation — xxx

They are 6 people. I do not have a place for six people. I have only two rooms and it is full for 13/07/2018 so please help me to cancel this booking.

Chin Thapa

Ganesh Home Stay

Angela @Promhills

You need to contact via your extranet or telephone. This forum is other property owners who can not help you to cancel a reservation - customer service will need to do this