1

How to cancel the booking of a guest without a fine?

I am a newbie here, a guest has booked my apartment but it's been already booked by another guest on AirBnB. What should I do in this case? will be grateful for help


3
Bakeyrabina

Hello,

The cancellation of reservation. First you click on reservation detail of guest. on right hand side you have option to cancel it.

with regards

4 months ago
1
Кристина толог…

But there're only 2 options available : 1) to make a request of cancellation (which must be confirmed by the guest) 2) to mark as non-check-in 

I can't choose any of these options....

4 months ago
10
BrookAve

yes you can.

 

You simply do it yourself in the Extranet. or call the BdC support team directly, as no one will call you based on posting in here.

 

If you engage BdC Support to do a cancelation , it may likely result in you paying for relocation.

 

Below is the method , steps I use, and it has served me well.

 


  1. Logon to Extranet
  2. open reservation, message guest of overbooking and it will be cancelled.
  3. now on right pane, click Request To Cancel ,and choose option 2.
  4. guest is notified, and must click on email to confirm.
  5. if prepaid to BdC , then the refund 100% , process starts.

 


Kind Regards

 

PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile

 

 

Contact BdC- Location of Partner Only Phone number and Message methods

+1
4 months ago