Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

How to change house or room on request by guest?

Hi everyone, quite new here on booking.com.

One of my guests who just cancelled a stay due to Covid-19 wants to change not only date but also the house he will be staying in. How can I do this? I've managed to change the dates but can't find where I can move him to another house so that the calendar is correct...

Thank you in advance for any help!

Kind regards, Catarina