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How to change house or room on request by guest?

Hi everyone, quite new here on booking.com.

One of my guests who just cancelled a stay due to Covid-19 wants to change not only date but also the house he will be staying in. How can I do this? I've managed to change the dates but can't find where I can move him to another house so that the calendar is correct...

Thank you in advance for any help!

Kind regards, Catarina

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