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How to change house or room on request by guest?
Hi everyone, quite new here on booking.com.
One of my guests who just cancelled a stay due to Covid-19 wants to change not only date but also the house he will be staying in. How can I do this? I've managed to change the dates but can't find where I can move him to another house so that the calendar is correct...
Thank you in advance for any help!
Kind regards, Catarina
Hello Catarina Pinho! Welcome to the Partner Community. Thank you for your questions. Have you tried to look through these articles? https://partner.booking.com/en-gb/help/reservations?collapse=414 If you still cannot find the answer to your questions, please, let me know in the comments.