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How to deal with Overbooking

I responded immediately to an overbooking advising the guest but they have not responded.

7 Replies

1
Susansande02

The booking is for tomorrow. What do I do?

6 months ago
3
Pat

All reservations give a contact number - you should phone them as you cannot cancel the booking yourself. It is always best to also contact Booking.com to see if they can assist with moving guest to cause minimal disruptions etc to guest.

6 months ago
1
Susansande02

Hie Pat. How do I contact Booking. Com?

6 months ago
1
Susansande02

Thank you so much. I managed to send a message.

6 months ago
3
Pat

Glad you came right and wishing you all the best with your bookings

6 months ago