1
Answered

How to deal with Overbooking

I responded immediately to an overbooking advising the guest but they have not responded.


3
Pat

All reservations give a contact number - you should phone them as you cannot cancel the booking yourself. It is always best to also contact Booking.com to see if they can assist with moving guest to cause minimal disruptions etc to guest.

3
Pat

Glad you came right and wishing you all the best with your bookings