1

How do I cancel a booking?

I started my account, and saw that they need verification of address before it becomes active, so I had not entered rates correctly, and though I can edit later.

I noticed someone has already booked at half the rate. How can I cancel the booking? I have tried to reach out to the client.

6 Replies
26 Views

10
M Adamopoulou

Hi Roseline and welcome to the Partner Community.

Since you are new...you can contact your local BDC office and explain them your mistake because if you cancel reservation you will have to relocate guests and pay fees...

Wish you well.

8 days ago
1
Roseline Sambu

Thanks! 

 

How can I ensure that a client cannot book before I confirm the booking and price?

8 days ago
10
BrookAve

By setting status to closed in calendar list view and inventory count per room type setup as 0

 

This is common issue for new people.

 

Open reservation 

Message guest you are not live yet, no availability for those dates, and say what start date is.

 

Say this will be cancelled and they will receive notification to action a confirmation .

 

Now on right page of details click request cancellation 

 

Now choose option 2

 

Wait, system sends action to guest.

 

Once they click accept/confirm, the status becomes cancelled 

 

 

+1
8 days ago
10
M Adamopoulou

Thanks Barry for giving details...

Have a lovely day!

+1
8 days ago