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How do I get a payout from


I am new to this. First guest is now staying in my self catering property. Can someone tell me how I would expect to be paid please?



Hi John,


Like many new partners, some do get caught out usually due to not reading everything under:


  1. Your first steps with
  2. Working together with
  3. Solutions


If you havent been to the Extranet Finance menu and setup Getting Paid and Bank Details. then it defaults to you taking payment on arrival. i.e .cash or card .


I would reccomend using Payments By Booking and set to prepaid.


Kind Regards

John Tavener

Thats great

Thanks for your help.

So if I drop down on the finance tab and I only see 'invoices' 'reservation statements' 'financial overview' and 'bank details' am I right in thinking that I'm not set up to have collect payment?