We’ve resolved an issue with your invoice payment history

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how to modify the description of the apartment

Dear booking team,

We are the new comer, would you please kindly confirm the following questions to me:  

1, I don´t donw where I have ticked, but it seems the confirmed guest didnt have credit care prepaid, does they pay cash when check in?


2, I say the house description have be generated automaticly, but the info of the distance is wrong, how could I modify it? 


Thank you in advance.


1 Replies


1.  This will depend on your payment setup.  If you haven't got a credit card payment system set then they will pay by cash.  You can contact booking.com and ask them to process payments for you and they will tell you what you need to do.

2.  It is automatically generated and distances are 'as crow flies' so can sometimes be distorted.

You have posted this on the partner forum, if you need to contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 


4 months ago