We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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how to modify the description of the apartment

Dear booking team,

We are the new comer, would you please kindly confirm the following questions to me:  

1, I don´t donw where I have ticked, but it seems the confirmed guest didnt have credit care prepaid, does they pay cash when check in?

 

2, I say the house description have be generated automaticly, but the info of the distance is wrong, how could I modify it? 

 

Thank you in advance.

Natalia

1 Replies
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9
Sharonpowney

1.  This will depend on your payment setup.  If you haven't got a credit card payment system set then they will pay by cash.  You can contact booking.com and ask them to process payments for you and they will tell you what you need to do.

2.  It is automatically generated and distances are 'as crow flies' so can sometimes be distorted.

You have posted this on the partner forum, if you need to contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

4 months ago