We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



How soon does your property score update

Hi, I now have 3 review scores, yay! How soon before my property score will be shown on the search page please?

4 Replies

Blagoje Acho

When you have at least three reviews on your page, your property’s score will be calculated and shown on the website. If you got your third review now wait for a few days and you will see your property score.

2 years ago

The 'Property Score' compares other properties that are all motel-type businesses. The Elephant Bridge Hotel is a unique boutique-type business, a refurbished historic hotel. It should be compared with other converted/refurbished historic buildings in the area such as Timboon House & Heytesbury House, Quamby Homestead, Mac's Hotel . . not motel-type accommodation!!

1 year ago