I am new here. How to collect payment from guest
I have read many articles about this issue but I do not understand clearly
I have listed my property - Han Apartment, Da Nang, Vietnam - on Booking.com. My policy is:
"- Do you want to charge guests before they arrive?-> Yes
- When do you want to collect prepayment? -> After free cancellation ends
- How will you receive the prepayment? -> Bank Transfer
The guest will be charged a prepayment of the total price of the reservation in the 14 days before arrival. You can only collect this prepayment from the guest in the 14 days before arrival."
I got the first booking, an instant booking. I only see her email and phone number. Today she is going to check-in at 4PM but I still do not see any payment or notification from Booking.com
So with policies above, how can I collect prepayment? I would like to collect a full payment to get a commitment from guest like Airbnb or Homeaway
No reply from guest so that I am worry she does not come.
Thank you in advance :)