
Anonymous
I can't get in contact with my guest
I am trying to get in contact with my guest as they have booked 5 nights and then modified the booking to 4 nights. We had a 5 night minimum. I have been trying to get in contact with my guest but he/she is not responding.
I have just joined bookings.com and after this experience I want to remove my property as I was hoping I would be able to connect with my guest a lot easier but it doesn't appear this way. I have snoozed by property so no further bookings are received.
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting an action request will not result in any action at all, here.
Hi
1) In the extranet, go to the ‘Inbox’ tab.
2) Select ‘Booking.com messages’.
3) Click on ‘See Contact Options’.
Topic : Account
Subtopic : Terminate, follow steps.
ELSE
Please phone BdC Support directly for this type of enquiry. Guide below or :
1) In the extranet, go to the ‘Inbox’ tab.
2) Select ‘Booking.com messages’.
3) Click on ‘See Contact Options’.
Topic : Account
Subtopic : Other, then phone number is revealed on right
Kind Regards,
Be Safe, Be Well
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