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Inactive user

I can't get in contact with my guest

I am trying to get in contact with my guest as they have booked 5 nights and then modified the booking to 4 nights. We had a 5 night minimum. I have been trying to get in contact with my guest but he/she is not responding.

 

I have just joined bookings.com and after this experience I want to remove my property as I was hoping I would be able to connect with  my guest a lot easier but it doesn't appear this way. I have snoozed by property so no further bookings are received.


Profile picture for user barry.reilly.winnov.net b
11
BrookAve 1 year ago

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


 

Hi 

 

  • Update your Partner Profile name form ' Anonymous' to a proper name [nickname, property short name, First name etc] Not cool as you do not get to be anonymous, be professional.  
  • Did you actually enable Guest Info Required in Policies ?  
  • Adjusting the stay , reducing by 1 night. I would honor it, as in this climate we all need the business. Or as we say in Ireland, 'Dont cut off your nose to spite your face'.  
  • Contacting a Guest  -  How long has it actually been since you tried messaging Guest? Alternative is to phone or message BdC Support, as per below to see if they can.  
  • Property Snooze - If you still want to remove , i.e. 'End My Partnership', those keywords will bring up the full guide 
    • 1) In the extranet, go to the ‘Inbox’ tab.

      2) Select ‘Booking.com messages’.

      3) Click on ‘See Contact Options’

      Topic : Account

      Subtopic : Terminate, follow steps.

 

 

ELSE

 

 

 

Please phone BdC Support directly for this type of enquiry. Guide below or :

 

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right

 

 

 


 

Kind Regards,

Be Safe, Be Well

 

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