I can't get in contact with my guest

I am trying to get in contact with my guest as they have booked 5 nights and then modified the booking to 4 nights. We had a 5 night minimum. I have been trying to get in contact with my guest but he/she is not responding.

I have just joined bookings.com and after this experience I want to remove my property as I was hoping I would be able to connect with my guest a lot easier but it doesn't appear this way. I have snoozed by property so no further bookings are received.

BrookAve

Welcome to the Partner Only Forum, addressing only us not BdC support team.

Posting an action request will not result in any action at all, here.

Update your Partner Profile name form ' Anonymous' to a proper name [nickname, property short name, First name etc] Not cool as you do not get to be anonymous, be professional.
Did you actually enable Guest Info Required in Policies ?
Adjusting the stay , reducing by 1 night. I would honor it, as in this climate we all need the business. Or as we say in Ireland, 'Dont cut off your nose to spite your face'.
Contacting a Guest - How long has it actually been since you tried messaging Guest? Alternative is to phone or message BdC Support, as per below to see if they can.
Property Snooze - If you still want to remove , i.e. 'End My Partnership', those keywords will bring up the full guide
- 1) In the extranet, go to the ‘Inbox’ tab.
  
  2) Select ‘Booking.com messages’.
  
  3) Click on ‘See Contact Options’.
  
  Topic : Account
  
  Subtopic : Terminate, follow steps.

ELSE

Please phone BdC Support directly for this type of enquiry. Guide below or :

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’.

Topic : Account

Subtopic : Other, then phone number is revealed on right

Kind Regards,

Be Safe, Be Well

Dedicated Partner Contact Options - Visual Guide

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile